account transfer

docs/transfer-account-ownership.md

@@ -0,0 +1,21 @@
+---
+title: Transfer account ownership
+---
+
+Plausible accounts are tied to the email address used to register. If the person who created the account has left your organization, there are two paths to regain control depending on whether you can still reach that email address.
+
+## Before someone leaves
+
+The safest approach is to prepare in advance. Use [teams](users-roles.md) to add at least one other person as an owner. That way the account is never tied to a single person, and you can remove the departing member without losing access to your sites or subscription.
+
+## If you still have access to the account email
+
+1. [Reset the password](reset-password.md) using the account email address
+2. Log in to the account
+3. From there you can either:
+   - [Change the account email address](change-email.md) to one you control
+   - [Transfer individual sites](transfer-ownership.md) out to another Plausible account
+
+## If you no longer have access to the account email
+
+[Contact our support team](https://plausible.io/contact). We'll ask you to verify ownership before making any changes. Once confirmed, we can transfer the site(s) to your account. You will need to start a new subscription there, and we can cancel the old one.

docs/transfer-ownership.md

@@ -10,8 +10,8 @@ This is useful for consultants and agencies working with clients. You set up the
 
 Note that subscriptions are not transferred with the site. The new owner is responsible for having an active [Plausible subscription](subscription-plans.md).
 
-:::tip Leaving the company?
-Use [teams](users-roles.md) to invite another team owner, then have them remove you from the team.
+:::tip Leaving the company or need to recover a whole account?
+See [Transfer account ownership](transfer-account-ownership.md).
 :::
 
 ## Before you transfer

docs/users-roles.md

@@ -92,6 +92,10 @@ Note that you need to be an owner or an admin of a team to remove team members.
 * To remove yourself from a team, go to the **General** option of the **Team Settings**
 * Click on the **Leave Team** button. Note that after leaving a team, you won't have access to the dashboards and collected stats of the sites that the team owns
 
+:::tip Someone already left and took the account with them?
+See [Transfer account ownership](transfer-account-ownership.md) for how to recover access.
+:::
+
 ### Deleting a team
 
 * In the top right menu, click on your account name, make sure you have chosen the team you'd like to delete and then click on the **Team Settings**

docs/wix-integration.md

@@ -4,14 +4,14 @@ title: How to add the script to your Wix site
 
 import useBaseUrl from '@docusaurus/useBaseUrl';
 
-You can use the **[Tracking Tools](https://support.wix.com/en/article/embedding-custom-code-to-your-site)** feature to add Plausible Analytics tracking code to your Wix website same way you would add Google Analytics code or any other JavaScript code. 
+You can use the **[Custom Code](https://support.wix.com/en/article/wix-editor-embedding-custom-code-on-your-site)** feature to add Plausible Analytics tracking code to your Wix website the same way you would add Google Analytics code or any other JavaScript code.
 
 Site-wide JavaScript code injection is a premium Wix feature so you need to upgrade your Wix account to a paid subscription plan.
 
-* In your site's dashboard, click on **Settings**, and in **Tracking Tools** click on **Manage**.
+* In your site's dashboard, click on **Settings**, and under **Development & Integrations** click on **Custom Code**.
 
-* Click on the **+ New Tool** button and select **Custom**.
+* Click the **+ Add Custom Code** button in the top right.
 
-* Paste your Plausible tracking code, choose which pages to add the code to (**All Pages**), select to **Load code once** ([read more about this here](https://support.wix.com/en/article/custom-code-loading-options)), select **Head** as the place for the code and click on the **Apply** button.
+* Paste your Plausible tracking code, give it a name, choose which pages to add the code to (**All Pages**), select **Load code once per visit** ([read more about this here](https://support.wix.com/en/article/custom-code-loading-options)), select **Head** as the place for the code and click the **Apply** button.
 
 Now you can go to your website and verify whether Plausible Analytics script has been added and to your Plausible Analytics account to see whether the stats are being tracked. See here [how to verify the integration](troubleshoot-integration.md).

sidebars.js

@@ -104,6 +104,7 @@ module.exports = {
       'reset-password',
       'dashboard-appearance',
       'delete-account',
+      'transfer-account-ownership',
     ],
     'Team': [
       'users-roles',